Will Thompson

User Journey Analysis

Key Steps:

• Navigated to the discovery page.
• Uploaded an image, presumably of their space or style preference.
• Received an initial product recommendation message.
• Selected "Industrial Modern" from the quiz selections, resulting in product suggestions.
• Received a tailored product recommendation message.
• Changed tab to "Home Vision".

Interest Indicators:

• The user uploaded an image and then took action on a quiz. This shows they are interested in visual or assisted product discovery based on their preferences.
• The user spent approximately 13 seconds on the platform.

Lead Request Trigger:

• The user did not request a lead. They navigated to "Home Vision" tab.

Behavioral Patterns:

• The user quickly engaged with the visual discovery aspects (image upload) and quiz feature, but did not finalize or show strong engagement with specific products (no product detail page views).
• The journey was short.
• Based on the timeline, the user was potentially interrupted, or they may have not found the products appealing so they switched to the "Home Vision" tab.

Insights:

• The initial product suggestions may not have fully aligned with the user's expectations, leading them to the "Home Vision" tab.
• The relatively short session indicates a need to improve engagement and quickly present relevant product options. Consider improving the matching and recommendation accuracy of the quiz results.
• The user's interest in "Industrial Modern" should be leveraged to provide more targeted and refined product suggestions within that style category.