Test

User Journey Analysis

Discovery Phase

• The user started on the /discovery page, indicating they were likely exploring options.
• The user engaged with the "Room," "Budget," and "Home Style" tabs, navigating back and forth repeatedly between them, suggesting they were experimenting with different configurations or trying to find the right combination of options.

Preview and Product Interest

• The user then moved to the "Preview" tab, indicating they had some configurations that they wanted to see.
• They spent time switching back and forth between the "Preview" and "Budget", "Room", "Home Style" tabs, suggesting refinement of their configuration.
• The user ultimately viewed two products, spending more time viewing the second product.

Lead Request Trigger

• The consistent interaction with the tabs followed by the product views suggests a process of elimination and final selection based on available options.

Behavioral Patterns

• Iterative Refinement: The user repeatedly revisited the "Room", "Budget", and "Home Style" tabs.
• Focused Product View: The user spent the most time viewing the second product, which suggests a strong interest in that specific offering.
• Short Session: The session duration was quite short (approximately 4 minutes), indicating the user found what they needed relatively quickly or may have abandoned the process due to issues not apparent in the data.

Potential Improvements

• The back-and-forth tab navigation suggests potential improvements to the user interface or the filtering/configuration process within the discovery tool. Making it easier to compare options across different criteria could streamline the experience.
• Consider proactive chat or support options to engage users during product views, especially after multiple views of the same item.