Zach Francisco

Okay, let's break down this customer's website activity to help the sales team make a strong connection.

Quick Summary 🎯

• Started on the discovery page.
• Showed interest in doors, specifically insulated doors for Panama.
• Liked fiberglass exterior doors with full and half-lite designs.
• Key Detail: Needs an insulated door for a home in Panama.

Key Interests 🌟

• Main product category: Doors
• Style preferences: Smooth fiberglass exterior doors with lites (full and half).
• Specifications: Well-insulated doors suitable for Panama's climate.
• Engagement: Uploaded a photo, implying a specific project or need.

Conversation Starters 💬

• "I see you're looking for a well-insulated door for Panama. What kind of weather conditions are you primarily trying to protect against?"
• "Those fiberglass doors with lites you liked are great choices. Are you looking for a modern or more traditional style?"
• "Thanks for uploading a photo! Can you tell me more about the door opening and your design preferences?"

Sales Approach 🎯

• Recommended contact method: Email, followed by a call within 24 hours.
• Key selling points: Highlight the insulation properties of fiberglass doors, emphasize weather resistance, and offer options suitable for tropical climates.
• Specific product recommendations: Focus on fiberglass doors with high insulation ratings. Highlight models with impact-resistant glass if security is a concern.
• Potential concerns: Shipping to Panama, installation options in Panama, warranty coverage in Panama, ability of the doors to withstand the climate and humidity.
• Relevant past project examples: Showcase previous projects in similar climates where the doors have performed well.

Visual References 📸

• https://solutions-engineering.s3.amazonaws.com/kbis-discovery-images/7d06b742-37be-45dc-8a66-6aacca4c22e8/1753216092341-Front Door.jpg - Use this image as a reference point to discuss the customer's existing door and desired style.

User Profile

• Type of Buyer: This user is likely a homeowner in Panama looking to replace or install a new exterior door. They have a specific need for insulation, suggesting concerns about climate control or energy efficiency.
• Trends: The user prefers fiberglass doors, which are known for their durability and insulation properties. The preference for "lite" doors suggests they value natural light. The uploaded image indicates they are further along in the buying process as they are considering specific aesthetics.
• Assumptions: The user is likely concerned about the door's ability to withstand Panama's climate (humidity, heat, rain). They are likely looking for a durable, energy-efficient option that also enhances the aesthetics of their home. They might be open to recommendations on installation services in Panama.
• Products: Based on the search query and liked items, they are looking for exterior fiberglass doors, particularly models with insulation.
• Budget: Given the liked products (D-PERF-0003, D-PERF-0016, D-PERH1-0016) which average around $4265, the customer is likely prepared to invest in a high-quality, durable door. This suggest quality and longevity are preferred over budget.